Privacy Policy

Introduction

Mattress Box (“we”, “our” and “us”) recognize the importance of protecting personal details and information. This privacy policy (“Privacy Policy”) describes and will help you understand how Mattress Box collects, uses, and discloses your information in connection with providing you with access to and use of our website (“Website”). This Privacy Policy is incorporated by reference into the Mattress Box, Terms and Conditions (the “Terms”). The Privacy Policy explains how Mattress Box may:

  • collect,
  • use,
  • store,
  • transfer, and
  • disclose

the information we obtain through the Site. All other terms not defined herein will have the meanings set forth in the Terms.

By accessing/using our Website, you accept this Privacy Policy and agree to be legally bound by the same. You hereby consent to our collection, use, sharing, and disclosure of your Personal Information in the manner as described in this Privacy Policy. If you use the Services on behalf of someone else (including but not limited to a minor or a natural person), you represent that you are authorized by such individual to (i) accept this Privacy Policy on such individual’s behalf, and (ii) consent on behalf of such individual to our collection, use and disclosure of such individual’s Personal Information as described in this Privacy Policy.

In this Policy the following terms shall have the meaning as assigned here:

  • “Non-Personal Information” means information that does not identify any individual, including without limitation IP type, IP host address, ISP address, cookie IDs and segment IDs associated with cookie IDs, pages viewed and/or search terms entered, browser type, operating system, duration and frequency of visits, anonymous usage statistics including purchase history, user behavior (time spent on pages, funnel movement, etc.), clickstream data other log file data, or social analytics and tracking measurements. On mobile devices, we may also collect device type, make and model, operating system, carrier, user ID, similar device IDs, and information about the apps you use.
  • “Personal Information” means information that alone or when in combination with other information may be used to readily identify, contact, or locate you, such as: name, address, email address, or phone number. Personal Information does not include information that has been anonymized so that it does not allow a third party to easily identify a specific individual. We may also collect Personal Information in connection with surveys (as described below). We do not collect Personal Information from you unless you voluntarily provide it to us.
  • “Services” shall include all services and products made available by Mattress Box through its Website.
  • “User(s)” “you” “your” or shall mean the person(s) visiting and/or accessing the Website in any capacity.
  • “Sensitive Personal Information” shall mean a) password; b) financial information such as Bank account or credit card or debit card or other payment instrument details; c) physical, physiological, and mental health condition; d) sexual orientation; e) medical records and history; and/or f) Biometric information.

The site collects your information

  • We collect Personal Information when you choose to provide it to us including when you:
    • register to use the Website;
    • use the Website; and
    • communicate with us.
  • We also collect Non-Personal Information, by using cookies, pixels, server logs, and other similar technology as you use the Website. Please note that we may use third-party service providers to help operate the Website and these third-party service providers will collect Non-Personal Information from our Website as well.
    We do not collect Sensitive Personal Information except in the limited cases of initiating or facilitating refunds requested/required to be made to a bank account that is not the same as the one used to make payment by you at the time of availing Services. Such Sensitive Personal Information is accessible to only limited employees of the Company and business partners on a need-to-know basis to facilitate the purpose mentioned hereinbefore.
  • Personal Information Collection: When you use the Services, you provide us with Personal Information, such as your name, email address, and address.
  • Using the Website: We collect the information you post through the Website. For example, when you interact with other Users or the Website by posting a review or other materials, the Website will collect the information you provide in such submissions, including any Personal Information. If you choose to submit content to any public area of the Website, such content will be considered “public” and will not be subject to the privacy protections set forth herein.
  • Communications with Us: We may also collect Personal Information from you when you choose to communicate with us. For example, you may choose to send us Personal Information in an email to us, when signing up for an account, newsletter, or other services. By providing your email address to us, you expressly consent to receive emails from us. We may use email to communicate with you, to send information that you have requested, or to send information about other products or services developed or provided by us or our partners, provided that, we will not give your email address to another party to promote their products or services directly to you without your consent. If you contact us, we may keep a record of that correspondence.
  • Surveys: From time to time, we may contact you to participate in online surveys. If you do decide to participate, you may be asked to provide certain information which may include Personal Information. Specifically, you may be asked to provide contact information as well as information about your height, weight, gender, date of birth, the number of children you have, whether you sleep alone or with a partner, and other information we may request in connection with our surveys. All information collected from your participation in our surveys is provided by you voluntarily. We may use such information to improve our products, Website, and/or services in any manner consistent with the policies provided herein.
  • Cookies, Automatic Data Collection, and Related Technologies: The Website collects and stores information that is generated automatically as you use it, including your preferences and anonymous usage statistics.
    When you visit the Website, we and our third-party service providers receive and record information on our server logs from your browser (including cache memory), including your IP address, and from cookies, pixels, and similar technology. Cookies are small text files placed in visitors’ computer browsers to store their preferences. Most browsers allow you to block and delete cookies. However, if you do that, the Website may not work properly.
    A pixel is a piece of code embedded in the Website that collects information about Users’ engagement on that web page. The use of a pixel allows us to record, for example, that a User has visited a particular web page or clicked on a particular advertisement. By using the Website, you are authorizing us to gather, parse, and retain data related to the provision of the Website.
  • Opt-Out: As noted above, you may stop or restrict the placement of cookies on your computer or remove them from your browser by adjusting your web browser preferences. Please note that cookie-based opt-outs are not effective on mobile applications. However, on many mobile devices, application Users may opt out of certain mobile ads via their device settings. To be clear, whether you are using our opt-out or an online industry opt-out, these cookie-based opt-outs must be performed on each device and browser that you wish to have opted out. For example, if you have opted out on your computer browser, that opt-out will not be effective on your mobile device. You must separately opt out on each device. If you receive an unwanted email from us, you can use the unsubscribe link found at the bottom of the email to opt out of receiving future emails. We will process your request within a reasonable time after receipt. While we may communicate with you using internet-based messengers like Whatsapp, or through SMS texts, you can opt out of such communications lists by using the STOP services of such internet messengers or using the DND feature of the Department of Telecommunications, Government of India.

How Mattress Box uses your information

  • We may use aggregate information for purposes necessary for providing and enhancing the Services provided on the Website and communicating with you regarding the Services. We use information, including Personal Information, for the aforesaid purposes only and may provide it to third parties to allow us to facilitate the said purposes. We believe that the use of such information is helpful in providing Users with better Services. However, if you would like to opt out of these interest-based advertisements, please follow the opt-out process described above under “Opt-Out.” We may send emails to the email address you provide to us to verify your account and for informational and operational purposes, such as account management, customer service, product delivery, or system maintenance, or, to facilitate the transmission of information about our products and services that may be useful, relevant, valuable or otherwise of interest to you.
  • Non-Personal Information and Aggregate Data: We may use Non-Personal Information as well as any anonymized and aggregated data collected through the Website for any purpose. These uses may include but are not limited to analyzing interactions with and performance of the Website, enabling us to improve our Website and services and sharing such information with our business partners, affiliates, or any other third party. Similarly, we may enhance any such Non-Personal Information collected via our Website with other non-personal information collected from our business partners.

Mattress Box may disclose your information

  • In order to provide the Services to you, we may share your information:
    • with our third-party service providers and vendors;
    • to comply with legal obligations;
    • to protect and defend our rights and property; and
    • with your permission.
  • We do not rent, sell, or share Personal Information about you with other people or non-affiliated companies for their direct marketing purposes unless we have your permission.
  • Displaying to other Users: The content you post to the Website may be displayed on the Website. Other Users of the Website may be able to see some information about you, such as your name if you submit a review. We are not responsible for the privacy practices of the other Users who will view and use the posted information.
  • Marketing: We may allow access to other data collected by the Website to facilitate the transmission of information about the Services that may be useful, relevant, valuable, or otherwise of interest to you.
  • As required by law and similar disclosures: We may access, preserve, and disclose your Personal Information, other account information, and content if we are required to do so to comply with law enforcement requests and legal process, by a judicial, quasi-judicial, or governmental/administrative direction, order or request; respond to your requests; or protect yours’, ours’ or others’ rights, property, or safety.
  • Merger, sale, or other asset transfers: If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, then your information may be transferred as part of such a transaction as permitted by law and/or contract. The use of your Personal Information following any of the foregoing events should be governed by the provisions of this Privacy Policy in effect at the time such Personal Information was collected and stored by us. Any liability arising out of the use of information post such transfer shall be to a such successor in interest.

Third-party sites and social media platforms

The Website may contain links to other websites and other websites may reference or link to our Website. These other domains and websites are not controlled by us. We encourage our Users to read the privacy policies of each and every website and application that they interact with. We do not endorse, screen, or approve, and are not responsible for the privacy practices or content of such other websites or applications. Visiting these other websites or applications is at your own risk and we shall not be liable to you for any use of your information by such websites or applications.

The Website also contains links and interactive features with various social media platforms. If you already use these platforms, their cookies may be set on your device when using our Website. You should be aware that Personal Information that you voluntarily include and transmit online in a publicly accessible blog, chat room, social media platform, or otherwise online, or that you share in an open forum may be viewed and used by others without any restrictions. We are unable to control such uses of your information when interacting with a social media platform, and by using such services you assume the risk that the Personal Information provided by you may be viewed and used by third parties for any number of purposes.

Security of your information

We take steps to ensure that your information is treated securely and in accordance with this Privacy Policy. We take all necessary precautions to protect your Personal Information both online and off-line and implement reasonable security practices and measures including certain managerial, technical, operational and physical security control measures that are commensurate with respect to the information being collected and the nature of the Mattress Box’s business, in accordance with Rule 8 of Information Technology (Reasonable Security Practices and Procedures Sensitive Personal Data or Information) Rules, 2011.

It is important for you to protect your devices against unauthorized access. If you suspect any unauthorized use of your information, you must immediately notify us by clicking here. We make all User information accessible to our employees, agents or partners and third parties only on a need-to-know basis and bind them to strict confidentiality obligations.

Notwithstanding the above, we are not responsible for the confidentiality, security or distribution of your Personal Information by our partners and third parties outside the scope of our agreement with such partners and third parties. Further, we shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond the reasonable control of Mattress Box including but not limited to, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service of the User etc.

By using the Website or providing Personal Information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Website. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on the Website or sending an e-mail to you.

Transfer of information

Your information may also be transferred, stored or processed in any country other than the country in which you access the Website, in accordance with applicable laws. For purposes of sharing or disclosing data in accordance with the Privacy Policy, we reserve the right to transfer your information outside of your country. By using the Website, you consent to such transfer of your information outside of your country and also within our affiliates, subsidiaries and partners whose personnel and subcontractors, provided they have agreed to ensure the same level of data protection as prescribed under this Privacy Policy and the data protection laws of India. The information may be transferred in the event it is necessary for the performance of the Services, operation of the Platform as agreed upon between us and the third party.

Children’s privacy

We do not knowingly collect, maintain, or use Personal Information from children under 18 years of age, and no part of the Website is directed to children under the age of 18. If you learn that your child has provided us with Personal Information without your consent, please click here to alert us. If we learn that we have collected any Personal Information from children under 18, we will promptly take steps to delete such information and terminate the child’s account.

Update your information or pose a question or suggestion

If you would like to update or correct any information that you have provided to us through your use of the Website or otherwise, or if you have suggestions for improving this Privacy Policy, please write to us at care@mattressbox.in or click here to contact us.

Right to withdraw consent

Users may at any time withdraw their consent to the processing of their Personal Information carried out by us on the basis of their previous consent. Mattress Box shall retain any information that it collects for as long as is necessary for the purposes it was sought for as per this policy and to comply with our legal obligations. If you no longer want to use our Services and want your Personal Information or Sensitive Personal Information to be deleted, please click here to contact us to request that your Personal Information be deleted. Your Personal Information will be deleted promptly within a reasonable time.

Changes to our Privacy Policy and practices

We may revise this Privacy Policy, so you are requested to review it periodically. We shall not in any circumstance be held liable for lapses on the part of the Users to review this Privacy Policy. If you continue to visit this Website and use the Services made available to you after such changes have been made, you hereby provide your consent to the changes.

  • Posting of Revised Privacy Policy: We will post any adjustments to the Privacy Policy on this web page, and the revised version will be effective when it is posted. If you are concerned about how your information is used, you may bookmark this page and read this Privacy Policy periodically.
  • New Uses of Personal Information: From time to time, we may desire to use Personal Information for uses not previously disclosed in our Privacy Policy. If our practices change regarding previously collected Personal Information in a way that would be materially less restrictive than stated in the version of this Privacy Policy in effect at the time we collected the information, we will make reasonable efforts to provide notice and obtain consent to any such uses as may be required by law.

Contact Information

Mattress Box
Old No.184, New No.234, Royal Complex,
Pycrofts Road, Royapettah, Chennai-600014,
Tamil Nadu, India
+91 6379076576

If you have any questions concerning our Privacy Policy, please click here to contact us.

For any grievance or question(s) regarding the Privacy Policy or the Mattress Box’s information collection, use and disclosure practices, you may contact, the Grievance Officer appointed by Mattress Box. We will use reasonable efforts to respond promptly to any requests, questions or concerns, which you may have regarding our use of your Personal Information. If you have any grievance with respect to our use of your information, you may communicate such grievance to the Grievance Officer, i.e. the CTO of the Company, by writing to care@mattressbox.in