PRIVACY POLICY allows you to browse and purchase online a variety of mattresses and comfort accessories (any and all of the foregoing, the “services”) The Services include our website and its sub domains (collectively the "Site"), our software plug-ins, tools and applications (including any updates, new versions or new releases thereof) including

We provide this Privacy Policy to inform you of our policies and procedures regarding the collection, use and disclosure of the personal information we receive from users of the Services.

We may update this Privacy Policy from time to time and will handle your information in accordance with the version that was in place when you submitted it. We will notify you of any changes by posting the new Privacy Policy on the Site. We reserve the right to modify this Privacy Policy at any time, so please review it frequently.

As used in this policy, the terms "using" and "processing" information include using cookies on a computer, subjecting the information to statistical or other analysis and using or handling information in any way, including without limitation collecting, storing, evaluating, modifying, deleting, using, combining, disclosing and transferring information within our organization or among our affiliates.

Our primary goals in collecting information are to provide and improve the Services and the related features and content, to administer your subscription and to enable users to enjoy and easily navigate the Site. Below are the types and categories of information that we collect.

Personal Information

When you register with us through the Services or order certain services from us we will ask you for personally identifiable information. This refers to information about you that can be used to contact or identify you ("Personal Information"). Personal Information includes, but is not limited to, your name, phone number, email address and home and business postal addresses. We use your Personal Information mainly to provide the Services and administer your inquiries. We also collect certain other information that you provide as part of registration and the administration and personalization of your profile web page (e.g., without limitation, your zip code and the state in which you live) ("Non-Identifying Information").

We use your Personal Information (in some cases, in conjunction with your Non-Identifying Information) mainly to provide the Services, complete your transactions, and respond to inquiries.

We may combine your Personal Information with Non-Identifying Information and aggregate it with information collected from other users (e.g., registered users and non-registered users) to attempt to provide you with a better experience, to improve the quality and value of the Services and to analyze and understand how our Services are used. Subject to the section below titled "Information Sharing and Disclosure," we may also use the combined information without aggregating it to serve you specifically, for instance to deliver a product to you according to your preferences or restrictions.

We also use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. If you decide at any time that you no longer wish to receive such communications from us, please follow the unsubscribe instructions provided in any of the communications or login to your account and change your "user preferences" with respect to the receipt of communications from us. We will comply with your request as soon as reasonably practicable. We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if a part of our Services is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to disable your account.

Automatically Collected Information

When you visit the Site or use the Services, whether as a registered user or a non-registered user just browsing, our servers automatically record information about your use of the Services and your visit to the Site ("Log Data"). The Log Data may also include information such as your computer’s Internet Protocol ("IP") address, your browser type, what Application you were using, the web page you were visiting immediately prior to visiting our Site, pages of our Site that you visited, the time spent on those pages, information you searched for on our Site, access times and dates, and other statistics. We use this information to monitor and analyze use of the Services and for the Site’s technical administration, to improve our Services’ functionality and user-friendliness, and to better tailor them to our users needs. We also use this information to verify that users of the Services meet the criteria required to process their requests.

This information is only used to help us make our site more useful for you. Raw data logs are retained temporarily as required for security and site management purposes only.

Cookies & Other Technologies

Like many web sites, we use "cookies" to collect information. A cookie is a small data file that we transfer to your computer’s hard disk for record-keeping purposes. We use cookies for two purposes. First, we utilize persistent cookies to save your registration ID and login password for future logins to the Site. Second, we utilize session cookies to enable certain features of the Site, to better understand how you interact with the Site and to monitor aggregate usage by users and general web traffic on the Site. We link the information we store in cookies to the Personal Information you submit to us while you are on the Site. Unlike persistent cookies, session cookies are deleted from your computer when you close your browser.

You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the web sites you visit. If you do not accept cookies, however, you may not be able to use all portions of the Site or all the functionality of the Services.

Third Party Websites and Applications uses social media websites and other third party websites/applications. Social media websites are used to publish events and offers. also uses web measurement and customization technologies to measure the number of visitors to our websites and their various sections and to help make our websites more useful to visitors. In such cases, the third-party application may request an email address, username, password for account registration purposes. does not use third-party websites to solicit and collect Personal information from individuals. Any Personal information collected by the third-party website will not be transmitted or stored by

Surveys & Feedback conducts various surveys and feedback from user for our services. retains the data from the survey results as long as needed to support it's mission of improving it's service for a better user experience.


Identity theft and the practice currently known as "phishing" are of great concern to Safeguarding information to help protect you from identity theft is a top priority. We do not and will not, at any time, request your credit card information, your account ID, login or password in a non-secure or unsolicited e-mail or telephone communication.

Information Sharing and Disclosure

Other than as described in this section, does not rent, sell or share information about you with third parties.

Blog Comments: users can post comments/ reviews on the and to the blog portion of the Site located at Any information you choose to provide in a comment should reflect how much you want other users to know about you. We recommend that you guard your anonymity and sensitive information and we encourage you to think carefully about what information about yourself you disclose in your comments. We are not responsible for any personally identifiable information you choose to submit in a comment and will not treat such information as Personal Information for the purpose of this policy. To request removal of your Personal Information from our blog or community forum, contact us at [email protected] In some cases, we may not be able to remove your Personal Information, in which case we will let you know if we are unable to do so and why.

Aggregate Information and Non-Identifying Information: We may share aggregated information that does not include Personal Information and we may otherwise disclose Non-Identifying Information and Log Data with third parties for industry analysis, demographic profiling and other purposes. Any aggregated information shared in these contexts will not contain your Personal Information.

Service Providers: We may employ third party companies and individuals to facilitate our Services, to provide the Services on our behalf and to perform Site-related services ("Service Providers"). The types of Services Providers we use include, without limitation, service providers that provide the following types of services: Credit/Debit card transactions, accounting, customer relationship management, Courier company, webcasting, web site maintenance, database-management, web analytics and web and live chat hosting. Our Service Providers have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Compliance with Laws and Law Enforcement: cooperates with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including without limitation subpoenas), to protect the property and rights of or a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical.

Business Transfers: may sell, transfer or otherwise share some or all of its assets, including your Personal Information, in connection with a merger, acquisition, reorganization or sale of assets or in the event of bankruptcy. If is involved in such a transaction, you will be notified via email and/or a prominent notice on our Site of any choices you may have regarding your Personal Information.

Changing or Deleting Your Information & Data Retention will retain Log Data consistent with applicable legal requirements. Generally, at a minimum, will retain the Log Data collected from you in its active, internal company databases for up to six months, at which point it will migrate such Log Data to its offline archival systems, where will retain the Log Data for a period of three years (together, the "Retention Period"). After the Retention Period, will purge the Log Data from its systems. In the event of an investigation by law enforcement or a response to claims or legal process, we may retain the Log Data until such investigation or process is completed, which may be longer than the Retention Period.

If as a registered user you wish to disable your account or request that we no longer use your information or provide you services contact us at [email protected]

Links to Other Sites

Our Services contain links to other web sites. The fact that we link to a web site is not an endorsement, authorization or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not exercise control over third party web sites. These other web sites may place their own cookies or other files on your computer, collect data or solicit personal information from you. Other sites follow different rules regarding the use or disclosure of the personal information you submit to them. We encourage you to read the privacy policies or statements of the other web sites you visit.

Security takes safeguarding your information very seriously. We employ generally-accepted, industry-standard administrative, physical and electronic measures designed to protect the Personal Information submitted to us from unauthorized access, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic data storage is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of your unencrypted electronically stored "personal data" (as defined in applicable laws related to security breach notification) to you via email or conspicuous posting on this Site in the most expedient time possible and without unreasonable delay, insofar as consistent with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.

Contacting Us

If you have any questions about this Privacy Policy, please contact us at [email protected] or at: Privacy Matters c/o Mattress Box, 234 Pycrofts Road, 1st floor, Royapettah, Chennai 600014.

Customer Stories

Great Customer Service, very patient and clear in their concept. My children are getting quality sleep. They offer amazing mattress at very attractive prices.

- Venkat Bhushan

It was a really nice experience shopping with you.

- Rashmi Abhishek

Mattress got delivered and it looks amazing... Feel is really good....
My daughter is enjoying it a lot......
Thank you for the quick delivery.

- Vignesh R M